Member Services Representative (Hybrid Work Set-up)

We're Hiring Member Service Representatives to work at Pensacola, Florida!

Are you a people person who loves helping others? Do you thrive in a fast-paced, supportive environment where your voice matters? If so, we’d love to meet you!

As a Member Service Representative, you’ll be the friendly face (or voice!) of our organization—helping members with questions, resolving concerns, and making sure every interaction leaves them smiling. You’ll be part of a collaborative, remote-first team that values empathy, communication, and continuous growth.

What You'll Do:

• Provide exceptional support to members
• Answer inquiries, resolve issues, and guide members through our services
• Maintain accurate records and follow up on open cases
• Collaborate with teammates and leadership to improve the member experience
• Bring positive energy and a problem-solving mindset to every interaction

What We're Looking For:

• Excellent communication skills in English (verbal and written)
• A passion for helping people and solving problems
• Strong attention to detail and organizational skills
• Comfortable using technology and learning new tools
• Previous customer service experience is a plus—but not required!
• Must be flexible with shifts available

Job Details:

Position Title: Member Service Representative

Location: Pensacola, Florida

Placement Type: Contract to Hire (no contract end date!)

Work Setting: On site training until released to Hybrid setup (2 days on site and 3 days work from home!)

Pay rate: $17.50 per hour

Shift Schedule: Flex

Training Duration: 2-3 months

** No time off during training**

Shifts available: ( 2 days off; 1 fixed day off + 1 rotating day off)

Sun - Fri

3:30PM - 1:00AM

4:00PM - 1:30AM

4:30PM - 2:00AM

Mon - Sat

11:00AM - 8:30PM

** Shift preferences will be taken into consideration but will not be guaranteed**

Ready to Join Us?

We’re excited to meet people who are passionate about making a difference. If that sounds like you, click Apply Now and let’s start the conversation!

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