Customer Service Representative

HR Service Center Associate

Hybrid Schedule in St. Petersburg, FL

Description

• Previous Experience in documenting processes is required and a minimum of 1 year of Workday experience Customer service experience (preferably in a helpdesk or contact center environment) is required
• 1 year minimum RJ HR creates cases in Workday (Help Cases) to be actioned by this team via email, phone or screenshare.
• The ideal candidate has a professional demeanor, is customer-service oriented and able to work efficiently from a queue.
• This role requires high attention to detail, excellent verbal and written communication and a positive attitude.
• Essential Duties and Responsibilities:
  • Carry out a range of HR processes to ensure accurate, efficient, and timely completion.
  • Resolve queries from RJ Associates as well as candidates and former RJ Associates by providing information on policies and/or procedures, referring complex issues to others.
  • Help manage internal client relationships by supporting others to build effective working relations.
  • Verify the accuracy and completeness of HR data provided, and enter the data into HR information systems, following defined procedures.
  • Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.
  • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
  • Support the maintenance of multiple controls and documentation associated with the running of the HR Service Center. Knowledge, Skills, and Abilities Knowledge of
• Intermediate knowledge of the following highly preferred:
  • Workday HRM, LMS, ATS a plus
  • Human Resource related inquires
  • Other Human Resources applications a plus
  • Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives
  • Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and interpret plans or policies.
  • Supports business processes with guidance (but not constant supervision) by understanding and effectively using standard office equipment and standard software packages
  • Needs guidance (but not supervision) to communicate with other people by speaking or writing in a clear, concise and compelling manner.
  • Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).
  • Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives. · Maintaining and improving documentation. Ability to
  • Hold self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures.
  • Plans and prioritizes work to meet commitments aligned with organizational goals · Builds partnerships and works collaboratively with others to meet shared objectives.

Job Type & Location

This is a Contract position based out of St. Petersburg, FL.

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in St. Petersburg,FL.

This position is anticipated to close on Apr 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.