Medical Front Office

The front desk team member plays a key role in ensuring a smooth and welcoming experience for patients and visitors. This position supports both administrative and clinical operations through efficient check-in and check-out procedures, accurate documentation, and proactive communication.

• Greet patients and visitors in a friendly and professional manner upon arrival.
• Check in patients by updating demographics, insurance information, primary care provider (PCP), and pharmacy details.
• Organize co-pays and outstanding balances, provide consent forms for signature, and distribute appropriate health questionnaires.
• Verify insurance eligibility using Batch Eligibility or on-demand tools; contact patients regarding inactive insurance or incorrect PCP assignments.
• Check out patients by collecting additional balances, providing visit summaries, specialist referral details, patient portal access, completed forms, and scheduling follow-up appointments.
• Post patient charges and payments; complete daily charge and payment reconciliation.
• Discharge patients after appointments, ensuring they receive all necessary information and follow-up instructions.
• Scan and upload documents into the Document Management system.
• Sort and distribute incoming mail and documents delivered by courier.
• Maintain a clean and organized work area, including the patient waiting area.
• Participate in staff meetings and educational sessions to support team collaboration and continuous learning.

• Proficiency in front desk operations and customer service.
• Experience with EMR systems and insurance verification.
• Ability to schedule appointments and manage medical records.
• Familiarity with Microsoft Office and data entry.

• 1+ years' experience in a medical office setting required.
• Knowledge of medical terminology and strong customer service skills required.
• Bilingual English-Spanish strongly preferred.
• Medical assistant experience preferred.
• Experience supporting pediatric population preferred.

This is a 100% onsite position in a Medical Office Clinic. The role is part-time, mornings, with a schedule of 20 hours per week. The shift includes working Monday, Tuesday, Wednesday, Friday, and every Saturday from 7:30-11:30am, with Thursdays and Sundays off.