Remote Provider Services Representative

NOW HIRING FOR EXPERIENCED MEDICARE PROVIDER SERVICES REPS!!

***This is fully remote anywhere, but you must be able to work 8a-8pEST Monday-Friday including 1 Saturday a month***

Description:

• The Associate, Provider Service Representative is responsible for responding to all Department of Health audit calls on a consistent basis.
• Acts as a liaison between our internal and external customers.
• Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
• Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
• Performs data input in a highly accurate and timely manner on all customer contacts.
• Simultaneously accesses multiple databases while addressing customer’s needs.
• Clearly explains all policies and procedures on both incoming and out-going calls.
• Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
• Delivers information in a clear and confident manner
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
• Anticipated call volume is anywhere between 70-100 per day in an autodialer environment with average call time of 7 minutes.

Additional Skills & Qualifications

• Must have HS Diploma or GED
• Must speak to experience handling 70+ calls and working remotely
• Basic to intermediate knowledge of Medicare insurance
• Familiarity with MS Office Applications (Outlook, Dynamic, Facets)
• Ability to work independently
• Strong Computers skills and ability to talk and document at the same time