Job Title: Laboratory Manager

Job Description

The Laboratory Manager will collaborate directly with the Research and Development team to facilitate new business development projects. This role involves managing the quote process from submission through completion, scheduling on-site client meetings and tours, and traveling for in-person presentations for existing customers. The Laboratory Manager will identify opportunities for process efficiency and manage the development of commercial agreements with customers. Additionally, they will oversee the product portfolio of customers in the business and work closely with the supply chain, artwork, and quality teams to enhance customer service throughout the business.

Responsibilities

• Collaborate with R&D to facilitate new business development projects.
• Manage the quote process from submission to completion.
• Schedule on-site client meetings and tours.
• Travel for in-person presentations for existing customers.
• Identify opportunities for process efficiency.
• Manage development of commercial agreements with customers.
• Oversee product portfolio for customers
• Work closely with supply chain, artwork, and quality teams to improve customer service.

Essential Skills

• Quality control
• Laboratory management
• Chemistry expertise
• People and process management experience of 3+ years required
• Excellent customer service skills
• High level of interpersonal skills for handling sensitive and confidential situations
• Clear understanding of contract manufacturing services, equipment, and related support departments
• Ability to follow instructions, processes, and guidelines
• Ability to multi-task and handle multiple priorities
• Effective communication skills
• Detail-oriented with strong organizational planning skills
• Team focus
• Proficiency in Microsoft Excel

Additional Skills & Qualifications

• College degree or 5+ years of contract manufacturing experience

Work Environment

The role requires a proactive approach to managing laboratory operations with a focus on collaboration across various departments. The position includes travel for client presentations and meetings, demanding flexibility and adaptability to manage multiple tasks and priorities. A professional attire is expected during client interactions and presentations.