Customer Support Specialist — In Atlanta (On-site)

Customer Support Specialist

About the Role

Our client is seeking a dedicated Customer Support Specialist to join our growing team. In this role, you will serve as a key point of contact for both internal teams and external clients, managing high-volume call traffic and coordinating power service requests. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.

Key Responsibilities

• Handle up to 100 inbound and outbound calls daily from internal departments and external customers.
• Coordinate power shut-off and restoration requests with precision and urgency.
• Use Microsoft Outlook to manage communications and schedule appointments.
• Support calendar scheduling and basic Excel data entry as needed.
• Collaborate with a close-knit team to ensure timely and accurate service delivery.
• Maintain accurate records of customer interactions and service actions.

Qualifications

• Customer service or administrative support experience.
• Proficiency in Microsoft Outlook; familiarity with Excel or calendar tools is a plus.
• Strong communication skills and ability to manage high call volumes with professionalism.
• Comfortable working in a structured environment with set hours and performance expectations.

What We Offer

• Opportunity to work remotely on Fridays after successful completion of training.
• A supportive team environment focused on collaboration and service excellence.
• Career growth within one of the most respected utility companies in the Southeast.
• Full medical Benefits (Medical, vision and dental).