Remote Customer Service Representative

Description

Deliver the highest level of customer service experience

-Answer customer calls

- Reset Passwords

- Assist with creating accounts

- Uploading documents

- Answering general questions

-Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Problem Solve

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

Administrative Duties

-Input customer information into a database

-Various administrative duties as assigned

Skills

Customer service, Inbound Calls, inbound call center, hospitality, retail, Healthcare, licensed agents, Customer support, bilingual, microsoft office, troubleshooting, technical skills

Top Skills Details

Customer service,Inbound Calls,inbound call center,hospitality,retail,Healthcare,licensed agents

Additional Skills & Qualifications

Additional Skills & Qualifications

- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service

- High level food service/retail required. RECENT work history - no large gaps in their tenure or recent history.

- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers:

• Unable to demonstrate understanding of a workflow process

• Unable to provide well-rounded responses to specific questions/ short answers

• In conversation, demonstrates the inability to understand and follow policy and procedures

• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Experience Level

Entry Level