Family Enrollment Counselor (Seasonal) - Starts April 27

This is a contract role supporting Pearson Education. Pearson is partnering with Allegis Global Solutions and TalentBurst Connect to fill these positions through 2026.

If selected, you will be employed by TalentBurst Connect and assigned to support Pearson Education. We look forward to reviewing your application.

Family Enrollment Counselor
Pearson Virtual Schools - Connections Academy
Temporary / Seasonal / Fully Remote Role

This is a remote, temporary role, ranging from hire date through approximately September 30th, 2026.

Do you enjoy a fast-paced, people-focused environment where you can support families, solve real problems, and make a meaningful impact through every interaction?

About the Role:
Pearson Virtual Schools (PVS) is hiring seasonal, temporary team members to support Connections Academy, a leading online public-school program serving students and families nationwide. We are hiring customer-facing associates to support our Enrollment Experience teams. You will join our team for our peak hiring season, handling inbound and outbound phone calls, email, chat, and SMS to provide outstanding service and help drive enrollment goals.

This role is ideal for individuals who are skilled at problem-solving, enjoy helping customers navigate important decisions, and thrive in a fast-paced, service-oriented environment. Family Enrollment Counselors must have excellent written and verbal communication skills and are savvy at working with systems and technology. You must be exceptionally patient, empathetic, and willing to offer the best experience possible for the families we support. This role is responsible for helping to drive enrollment outcomes, so you must be reliable, responsive, and results-oriented.

Our operation is open 7 days per week, and candidates must be available to work evenings and at least one weekend day. Hours & schedule for the role may vary based on business need between 9am-11pm Eastern Time.

You will:
• Communicate value, features, and benefits of the Connections Academy schools, while ensuring parents understand the expectations of a virtual school experience
• Help families make the right enrollment decision for their child and serve as the primary point of contact for families interested in the process of enrolling
• Answer inbound questions via phone, email, chat, and/or SMS
• Drive outbound phone calls, emails, chats, and/or SMS to drive pipeline enrollment goals
• Guide parents/guardians through enrollment steps, timelines, and requirements, identifying and resolving enrollment barriers by working with local schools and partners
• Track outreach and outcomes accurately in internal systems
• Deliver a high-quality, supportive experience during peak enrollment season
• Convert applications to enrollment decisions

You are:
• Flexible, adaptive, and able to positively and efficiently support caretakers and students
• Able to take direction quickly and learn new procedures, processes, and products
• Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions
• Skilled at multi-tasking in a fast-paced, high-volume environment
• Reliable, professional, and empathetic
• Comfortable working remotely and independently in a structured environment
• Believe in a culture of continuous improvement supporting enrollment goals
• Able to adhere to company attendance policy and work flexible hours between 9am-11pm Eastern Time, including at least one weekend day and potentially late shifts when needed

You have :
• A Bachelor's degree or equivalent work experience
• 1+ year of customer service, consultative sales, high volume call center, advising, or support experience required
• Excellent verbal and written communication skills
• Strong listening skills and emotional intelligence
• Ability to explain complex information clearly and patiently
• Experience navigating websites, browsers, and systems, often using multiple tabs, screens, and systems concurrently with strong typing skills
• Comfort using Windows computer/operating system
• Calm, empathetic approach when supporting families under stress
• Familiarity with education and the public-school system a strong plus
• Remote experience preferred

Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere in the US, anytime in work/life balance is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

Compensation:
The pay for this temporary role is $20 per hour, with potential for over-time and opportunities for full-time work.

About Pearson Virtual Schools:
At Pearson we're committed to a world that's always learning. Pearson Virtual Schools K-12 group brings high quality, online education to schools, school districts, and students in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award-winning curriculum and Education Management System (EMS), and dedicated, certified teachers.

Supporting full-time virtual schools since 2001, our online learning solutions include Connections Academy, Pearson Online Academy, and Pearson Online Classroom.

Why Join Pearson Virtual Schools & Connections Academy?
• Be part of a mission-driven organization expanding access to high-quality education
• Make a real impact on families and students during important life decisions
• Gain experience with a respected global education company, with potential to be considered for future full-time opportunities based on performance and business need
• Work remotely during a defined seasonal period
• Collaborate with supportive, purpose-driven teams during a high-energy season