Patient Services Representative

🌟 Patient Services Representative – 100% Remote 🌟

💬 About the Role

Are you a customer service superstar with a passion for healthcare? Join our remote call center team as a Patient Services Representative, where you’ll be the first point of contact for patients scheduling appointments and seeking support. This is your chance to make a real difference in people’s lives—all from the comfort of your home!

🧠 What You’ll Do

• Handle 50–55 inbound calls daily, primarily for appointment scheduling
• Resolve patient inquiries and coordinate services across multiple clinics
• Update patient demographics and insurance details
• Educate patients on scheduling, lab results, and forms
• Deliver exceptional service while multitasking across systems and markets
• Meet performance standards for quality, productivity, and schedule adherence

✅ What You Bring

Must-Have Skills:

• 1+ years of call center and customer service experience
• Strong phone etiquette and empathy in healthcare settings
• Computer literacy and ability to navigate multiple systems
• Familiarity with Microsoft Office and medical terminology
• Ability to type 30+ WPM and multitask effectively

Nice-to-Have Skills:

• Experience with Epic, EMR/EHR systems, Salesforce
• Knowledge of patient scheduling, Medicare, and insurance processes
• Bilingual in English and Spanish

🗓 Schedule & Training

• Full-time (40 hours/week)
  • Mondays & Tuesdays: 9-hour shifts (option to extend to 10 hours)
  • Fridays: 6-hour shift
  • Remaining weekdays: 8-hour shifts
• Training: 3–4 weeks, on-camera and fully engaged
  • Includes system, market, and live call practice
  • Training hours: 8-hour shifts between 7AM–8PM EST

💻 Remote Requirements

• High-speed internet (50+ Mbps download / 25+ Mbps upload)
• Hardwired connection required (no Wi-Fi)
• Quiet work environment

🚀 Why You’ll Love This Role

• 100% remote flexibility
• Opportunity to go permanent based on performance
• Supportive team environment with growth potential
• Make a real impact in patient care every day

Ready to apply? Let’s make healthcare better—together!