

Customer Service Representative - Part-time Evenings
TEKsystems
Posted Friday, August 1, 2025
Posting ID: JP-005449955
PART-TIME Must be able to work M-Th 6pm-11pm EST and Saturdays 12pm-6pm.
-Shareholder communications includes inbound, outbound, and email response
-Agents are held to closing votes (AM shift primarily receives inbound calls and PM shift primarily places outbound calls) with shareholders. A lot of the questions that come are those seeking clarity or assistance with voting.
-Calls typically involve: (1) understanding how to vote online, phone or mail, (2) want to know specific items on the ballot mean -- board elections, mergers, executive compensation, (3) ask for paper copies of proxy statements, (4) update their vote
Performance Metrics:
-Goal is making 30 calls/hour using autodialer/call flow. (approximately 240 calls in 8 hour shift)
-This includes a lot of times leaving a voicemail or not having the ability to leave a voicemail at all
-On average leave 11K voicemails/day as team
MUST HAVE:
-HS Diploma or GED required
-Minimum of 1 year of customer service in a contact center environment (i.e., schedule adherence, call metrics, QA scores, etc.)
-Minimum of 6 months of outbound call experience (MUST be within the last 24 months)
-Experience having to persuade a customer to complete a task (i.e., sale, payment, upgrade, etc.) - this is not a sales job, but they need to be able to convince customers to cast their vote (customers could be irate, unprofessional, etc.)
-Clear and professional speaking voice (working with affluent customers and need to be able to speak clearly)
-Ability to read and interpret call scripts verbatim
-Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time
-Must be able to read, speak, and take notes at the same time on a phone call
-Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible)
-Ability to work in a stressful environment / ability to de-escalate situations and not get flustered in these instances (i.e., training can be fast-paced and does not slow down for agents behind, you will be calling shareholders in the evening and they will be frustrated/angry)
-Candidates will need to have their own USB headset and 2nd monitor (if they do not have these, we cannot proceed or allow them to purchase them prior to the assignment starting)
-Must have the option to hard-wire into their internet. If they experience system issues on assignment, this will become a requirement for them.
-Internet Speed: 50 download/ 10 upload
Contact Information
Email: rsinkler@teksystems.com