Account Manager

Account Manager

The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship building with decision-makers and influencers.
Key Responsibilities

• Business Development: Identify and pursue new sales opportunities within both new and existing accounts to grow Ricoh's market share.
• Customer Insight: Develop a deep understanding of the customer's environment, needs, and buying behaviors.
• Solution Selling: Address known and uncovered business challenges through research and consultative questioning.
• Value Communication: Clearly articulate how Ricoh's solutions impact the customer's financial and operational outcomes.
• Storytelling: Use compelling narratives to differentiate Ricoh's digital transformation capabilities.
• Presentation Skills: Deliver persuasive presentations both in-person and virtually to various stakeholders.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 3 years of business development experience.
• Experience in IT and/or software services preferred.
• Familiarity with document workflow solutions and processes is a plus.
• Foundational understanding of P&L components.
• Strong research and analytical skills to support strategic customer conversations.
• Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills, and Abilities

• Strong collaboration and influence-building skills.
• Understanding of solution design processes.
• Demonstrated thought leadership in customer engagements.
• Excellent verbal and written communication.
• Ability to build and maintain professional relationships with key stakeholders.
• Up-to-date knowledge of Ricoh's offerings.
• Strategic thinking to expand core services across customer enterprises.
• High learning agility and adaptability.
• Ability to navigate customer approval processes and develop internal advocates.

Working Conditions & Physical Demands

• Primarily office-based with standard lighting, ventilation, and noise levels.
• Work involves interpreting and applying complex information and data.
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Moderate dexterity required for tasks such as typing and using office tools.
• Travel required approximately 20%, including potential overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.