Onsite Tech Support Rep

Tech Support Rep / Hybrid in Atlanta, GA

1 day wfh & 4 days in-office in Peachtree corners

$27 hour

Highlights:

Pay raise if/when brought on Permanent

***Opportunity to be converted after 6 months***

Benefits of the role:

• Opportunity to work for one of the most innovative companies
• Once/if converted amazing benefits and salary packages
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Opportunity to work with cutting edge technology company
• M-F, 8-5pm Schedule (5x8 hour shifts)
• 1-month long paid training

Necessary Experience/Skills:

• Comfortable working with Chat, Email, & Phone
• Customer support, Email, Chat
• Salesforce, CRM, MS Dynamics
• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
• bachelors is preferred
• Fluent with technology and troubleshooting exp.
• Law enforcement exp (nice to have)
• Tech Support (must have)

Description / What to Expect (Job Responsibilities):

- Troubleshoot and resolve technical issues related to various products and software

- Build and maintain subject matter expertise of all company products and solutions

- Assist customers through multiple communication channels

- Report bugs and trends to stakeholders for process improvement

- Provide first-class technical support to customers

Next steps:

• Please apply directly to this job posting and I will reach out to you in the next 1-10 business days to discuss next steps! This position does require a Questionnaire, reference check and then 30-min client-virtual interview.
• APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED!!