Digital Business Analyst

Business Systems Analyst – Digital Banking Systems

Location: Honolulu, HI (Hybrid – 2–3 days on-site as needed)

At TEKsystems we are seeking a seasoned Business Analyst with a minimum of 5 years of experience in supporting client-server or SaaS applications, particularly within Digital Banking platforms such as Online Banking, Mobile Banking, and Online Account Opening. This role serves as the primary liaison for day-to-day operations, high-severity issue resolution, and production analytics. The ideal candidate will have strong operational BA experience, excellent communication skills, and a deep understanding of digital banking systems. Experience with or knowledge of ERP, CRM, or similar software systems may also be considered.

Key Responsibilities:

Operational Support (70%)

• Act as the subject matter expert for Digital Banking Systems (e.g., Q2 platform).
• Lead troubleshooting efforts for high-priority production issues.
• Collaborate with cross-functional teams, vendors, and business units to resolve issues.
• Maintain system interfaces and data integrations.
• Update system parameters for new products, services, and security configurations.
• Provide Tier 3 support and participate in 24x7 on-call rotation.
• Escalate and manage production issues until resolution.
• Test system releases and track issues prior to production deployment.
• Maintain and update application documentation and training materials.
• Conduct internal training sessions and mentor junior staff.
• Ensure systems comply with regulatory guidelines and audit recommendations.

Project Support (15%)

• Approve business requirements and lead user acceptance testing.
• Understand and support new releases and services.
• Implement minor configuration changes and manage smaller projects.
• Coordinate transition of new functionality from implementation to operations.

Analytics & Reporting (15%)

• Run reports and analyze data to identify patterns, discrepancies, and areas for improvement.
• Provide insights to product management and business units for decision-making.

Required Skills & Qualifications:

• Minimum 5 years of Business Analyst experience supporting client-server or SaaS applications.
• Strong operational BA experience in requirement gathering and documentation.
• Excellent communication and stakeholder management skills.
• Experience with digital banking systems (Q2) preferred.
• Proven ability to lead issue resolution and cross-functional collaboration.
• Familiarity with compliance, audit processes, and risk assessments.

Preferred Skills:

• Experience with PMO processes and project coordination.
• Exposure to requirement gathering frameworks and tools.
• Prior experience in financial services or banking environments.

Join a dynamic team with opportunities for career growth and internal mobility. You’ll play a key role in supporting and enhancing the bank’s digital banking platform, gaining exposure to cutting-edge technologies and impactful projects.