PSR Clerk Straub 222

**This position is fully in-person on Oahu**

Schedule: Monday-Friday

Location: Ala Moana or Kapolei

Description

• Assist customers in a timely and accurate manner through phone interactions.
• Maintain performance standards for quantity, timeliness, accuracy, and quality while responding to inquiries.
• Conduct research for routine inquiries and apply basic analytical and problem-solving skills to resolve issues.
• Manage inventory of inquiries and coordinate with departments.
• Resolve customer interactions by documenting and closing cases.
• Collaborate with peers, management, and other business areas to ensure accurate and quality resolutions while adhering to performance guidelines.
• Service customers through various channels, including written or online inquiries, in-person interactions, or off-line data and project work.