Sales Support Administrator

Job Description

Join our dynamic team as a Sales Support Administrator, where you'll play a crucial role in supporting Account Managers with back-office tasks and day-to-day customer needs. This is a proactive role that requires strong computer skills to navigate between multiple systems daily, and offers growth opportunities to advance into an Account Manager position.

Responsibilities

• Support three Account Managers with customer needs, and assist other managers as needed based on work volumes.
• Enter customer orders and quotes into the system, and process Return Authorizations.
• Research and follow up on customer orders, making occasional phone calls to supplier partners, corporate office teams, and customers.
• Obtain Proof of Deliveries from customers and ensure open order reports are current.
• Work extensively with Microsoft Excel for order entry and reporting.
• Assist in general clerical tasks such as email/phone correspondence and filing.
• Conduct research on products not currently in the sales portfolio.
• Enter, process, and maintain Quality event records, and follow up with customers regarding Accounts Receivable when needed.
• Demonstrate a positive attitude and self-starting capability, working independently and as part of a team.
• Maintain strong attention to detail to ensure quality in all tasks.
• Communicate effectively, utilizing both phone and email as required.
• Engage in problem-solving and demonstrate a proactive approach to challenges.

Essential Skills

• Previous sales experience, including retail (1+ years).
• Experience working with the general public.
• Strong computer skills with the ability to navigate multiple screens (1+ years).
• Proficiency in Microsoft Excel (2+ years).
• Experience in administrative/order entry tasks (1+ years).
• Strong attention to detail in previous roles (1+ years).
• Comfortable entering, processing, and maintaining quality records.
• Customer service skills with confidence in phone/sales work.

Additional Skills & Qualifications

• Motivated with drive and energy.
• Interest in process improvement.
• Not task-oriented; proactive in providing solutions.
• Works well with a sales team.

Work Environment

This position is 100% onsite, in a small office environment supporting a team of three sales people. Initial training is conducted virtually, but the role requires onsite presence. The shift is Monday through Friday, from 8 am to 4:30 pm, totaling a 40-hour work week.