Pc Technician Support

Description

-Looking for someone with an understanding of organization, communication, customer service. -Interpersonal skills needed, as well as ability to collaborate. -Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information. -In house training on Principal systems and business knowledge will be provided. -Training turnaround is 2 months. -Soft skills important here. - Need 1 new contractor to assist with hardware deployment activities. The day to day is managing hardware inventory, image and prep laptops, ship equipment and work with end users to onboard them. - Technologies uses are Windows, SCCM, ServiceNow, Sharepoint Online, Office 365. - The skills they are looking for in the ideal candidate? - Preferred Laptop and equipment deployments, asset accountability. Hardware deployment and inventory management experience. Detail oriented and customer service oriented - The size and culture of the team is 7, 3 FTE and 4 contractors.

Skills

Imaging, Hardware support, Refreshes, customer support, Hardware, Deployment, powershell

Top Skills Details

Imaging,Hardware support,Refreshes,customer support

Additional Skills & Qualifications

Strong customer service skills. Team player mentality. Patience and problem solving skills. Power Shell and Power Automate is a nice to have.

Experience Level

Intermediate Level