Customer Service Representative
TEKsystems
Posted Wednesday, June 4, 2025
Posting ID: JP-005324712
Urbandale, IA
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Description
Handling inbound calls from providers checking eligibility and/or claim status for members.
Call center environment taking inbound and outbound calls
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner
Research customer inquiries and follow up with customers as needed via email or outbound phone calls
Ability to troubleshoot basic website errors/question
Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
Compensation:$17.31
Contact Information
Email: cchubb@teksystems.com
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCustomer Inquiries
Troubleshooting (Problem Solving)
Inbound Calls
