Outbound Customer Service Representative

🌟 Join Our Customer Care Team – Make a Difference Every Day!

Are you passionate about helping others and solving problems? We’re looking for empathetic, detail-oriented individuals to join our team supporting members of our client company’s health benefit plans.

🧩 What You’ll Do:

• Be the first point of contact: Answer incoming calls from members and guide them through their questions with care and clarity.
• Proactively support: Make outbound calls to follow up on claims and ensure members feel supported every step of the way.
• Solve and support: Investigate issues, ask the right questions, and document everything clearly in our systems.
• Coordinate care: Work directly with doctors’ offices to help members schedule appointments or connect with internal specialists.
• Educate and empower: Help healthcare providers understand the client’s benefit plans and explore partnership opportunities with us.

💡 Why You’ll Love It:

• You’ll make a real impact in people’s lives.
• You’ll grow your skills in healthcare, customer service, and communication.
• You’ll be part of a supportive, mission-driven team.

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