Customer Service Representative
TEKsystems
Posted Wednesday, April 15, 2026
Posting ID: JP-005963043
Description
These customer service roles will be supporting the Retirement team at TEKsystems client. These roles are 100% remote. Looking for candidates with call center experience and similar industry experience - life insurance, annuities, retirement new business, etc.
Daily Duties:
- Will take 25-50 calls per day pertaining to Retirement questions and assistance.
- Will take calls from financial partners, agents, and customers.
- Take inquiries on new business applications, in-force policy questions transactions, product information, information on rates, services issues, etc.
- This role will require basic computer skills and the ability to pivot between multiple computer programs. This role will use Salesforce and other homegrown systems on a daily basis.
Skills & Qualifications
Call center experience - 1+ years
Previous life/retirement/benefits experience
Basic computer skills - 1+ years
MS Word, Excel, PowerPoint, MS Teams
Must have internet capabilities to work from home
- 100mp download, 20mp upload, must have fiber, cable or DSL
Soft skills - must have the ability to build a relationship over the phone, show empathy, and handle escalated calls
Job Type & LocationThis is a Contract to Hire position based out of West Des Moines, IA.
Pay and BenefitsThe pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully remote position.
Application DeadlineThis position is anticipated to close on Apr 29, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contact Information
Email: mhawtrey@teksystems.com
Remote