Customer Service Representative

Description

• Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.
• Communicates answers and solutions to customers verbally and/or in writing.
• Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.
• Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.
• Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.
• Assists other teams within operations depending on business needs.
• Updates contracts promptly with notes so the most current information is readily available to all company personnel.
• Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.
• Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.
• Collaborates with teammates in creating solutions for different customer issues and situations

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