Customer Service Rep - Healthcare

TEKsystems is seeking Customer Service Reps to join our large healthcare client for an onsite seasonal position in the Treasure Valley.

This is an onsite position in Meridian, ID, 5 days per week - 40 hours per week.

Candidates must have reliable transportation.

Candidates must be authorized to work in the US for any employer without sponsorship on W2 employment.

Candidates need to have previous healthcare or insurance related customer service experience.

Description

This onsite position assists the Customer Service and Sales/Account Management teams with an important seasonal project: customers who recently signed up for a Medicare Advantage insurance plan will be calling in, in response to an automated message they received to welcome them as new members. Following a call script, you’ll represent our client, share available tools and resources, and if needed will coordinate a follow-up call with an experienced team member to further review plan questions. During and after your call, document notes and update member information. An important part of your work includes maintaining performance guidelines, and we will also count on you to adhere to scheduling so we can work as a team to provide excellent service levels.

Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities!

Required Skills:

• Customer Service
• Call Center
• Sales and Marketing
• Communications
• Insurance
• Help Desk Support
• Customer support

Additional Skills & Qualifications

• High comfort level receiving/making calls and following a call script
• Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office will help support your success in this position
• Phenomenal verbal and written communication
• Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, with strong general computer skills to include intranet/internet navigation
• Problem solving and basic math skills

Experience Level

Mid - Level