Appointment Setting Representative

About the Role

We are seeking a friendly, motivated Customer Service & Appointment Setting Representative to join our Marketing Contact Center. In this role, you will contact existing customers to schedule annual review appointments on behalf of field representatives. All calls are warm calls to current policyholders — no cold calling, no sales pressure, and a fully supported script/talk track.

This position focuses heavily on phone-based communication, customer service, scheduling, and accurate documentation.

Location: 100% Onsite

Schedule: Monday–Friday, 9:00 AM – 5:30 PM CST

Key Responsibilities

• Make outbound calls to current customers to schedule annual policy review or renewal appointments
• Follow scripting and talk tracks to ensure clear, friendly, and consistent communication
• Answer inbound customer inquiries via phone or email
• Handle follow-up service requests and order-related questions
• Conduct light research to help troubleshoot basic customer issues
• Log all call outcomes and appointment details accurately
• Meet daily and monthly performance goals, including:
  • 130 calls per day
  • 10 appointments scheduled per day
• Maintain strong time management to ensure workload is completed within shift hours

Required Skills & Experience

• Prior customer service experience (retail, office, or call center)
• Previous phone-based customer interaction
• Basic computer proficiency

Employee Value Proposition (EVP)

• Opportunity to get a foot in the door with a respected mid-size insurance company
• Warm outbound calling — no cold calling
• Clear expectations, structured scripting, and supportive team environment

This is a Contract position based out of Bloomington, IL.

The pay range for this position is $16.00 - $16.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bloomington,IL.

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.