Windows 11 Analyst

Description

We are seeking detail-oriented, customer-focused technicians to support a large-scale Windows 11 rollout across multiple offices. This role involves imaging, provisioning, laptop swaps, and repurposing returned devices. Technicians will work closely with end users, including senior staff, and must demonstrate professionalism and adaptability.

Key Responsibilities:

Imaging & Pre-Provisioning

• Follow documented imaging procedures using OSD Cloud and Intune

• Handle various device scenarios (new, repurposed, quarantined, RMA, etc.)

• Ensure proper enrollment and compliance in Intune

User Preparedness

• Schedule and conduct 15-minute prep calls with users

• Assist with OneDrive sync, browser data backup, and password resets

• Confirm readiness for provisioning

Laptop Provisioning

• Add users to appropriate Azure and Intune groups

• Install core and non-standard apps via Company Portal

• Perform quality control checks:

• Start menu, taskbar, network drives, printers

• OneDrive, Acrobat, Outlook, Office ribbon settings

• File associations and compliance status

Deployment & Rollout

• Schedule and conduct laptop swap sessions (in-person or remote)

• Guide users through login, setup, and personalization

• Reclaim and process Windows 10 laptops

Device Repurposing

• Clean and inspect returned laptops

• Test keyboard, screen, ports, and battery (especially Gen 7 models)

• Flag devices for RMA if under warranty

• Reimage and shelve usable devices

Skills

imaging

Top Skills Details

imaging

Additional Skills & Qualifications

Preferred:

• Prior experience in law firm or professional services environments

• Comfort working with senior-level staff and time-sensitive schedules