Business Operations Specialist

Description

About the Role

This position supports the leasing brokerage business, working closely with brokers and clients. It functions as a hybrid of a project manager and client liaison, ensuring both internal brokerage teams and external client teams remain organized and aligned.

- Acts as a central point of coordination for multiple stakeholders

- Manages complex, fast-paced projects with competing priorities

- Keeps transactions and deliverables on track across national and global markets

- Sources new location opportunities for clients expanding into other states

- Described as someone who “keeps a lot of plates spinning and balls in the air”

Key Responsibilities

- Participate in client calls and meetings

- Prepare and manage client deliverables (e.g., presentations, transaction tracking)

- Maintain accountability across teams and timelines

- Collaborate with senior professionals, including:

- C-suite executives

- Legal representatives

- Internal consultants involved in strategic business decisions

This role will support brokerage (leasing / sales) activities by assisting and completing special projects as assigned to support quality decision making by clients and brokerage team. The ideal candidate will execute on the below job functions with a high level of quality and accuracy.

• Manage comprehensive project and transaction tracking systems to ensure timely progression of all projects and deadlines

• Coordinate complex project and transaction workflows between internal teams, clients, and external partners

• Prepare polished client deliverables including market assessments, lease expiration reports, and portfolio summaries

• Organize and maintain project and transaction documentation with meticulous attention to detail

• Support client meetings with professional materials and thorough follow-up documentation

• Assist in the preparation of project and transaction documents including RFPs, opportunity analyses, and broker agreements

• Monitor project and transaction milestones and proactively address potential delays or issues

• Coordinate tours and site visits, ensuring all logistics are handled professionally

• Manage co-broker relationships for transactions when required

• Review lease documents and prepare concise, accurate abstracts as part of the due diligence process

• Support annual client business reviews with well-organized reports and presentation materials

This role is ideal for a detail-oriented professional who excels at managing multiple priorities in a dynamic environment. The successful candidate will demonstrate strong organizational abilities, proactive communication skills, and a talent for keeping complex transactions running smoothly while maintaining a professional client experience.

Skills & Qualifications

Must-Have Skills

- Project Management in any capacity

- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

- Strong written and verbal communication skills

- Ability to multitask while maintaining attention to detail

- Comfortable working in a deadline-driven environment

- Adaptable to working with a variety of personalities

Nice Haves:

- Bachelor's Degree

Experience Level

Intermediate Level