PC Technical Support

Overview:

We are seeking a detail-oriented and experienced PC Technical Support Specialist in Chicago. This role includes updating camera firmware and drivers, refreshing systems to Windows 11, ensuring hardware compatibility, and coordinating with end users to minimize disruption. The ideal candidate will have hands-on experience with large-scale IT deployments and a strong understanding of Windows environments.

Key Responsibilities:

• Firmware & Driver Updates:
• Update camera firmware and drivers on all laptops to ensure optimal performance.
• Windows 11 Migration:
• Manage the refresh and upgrade of systems to Windows 11, ensuring a smooth transition.
• Hardware Rollout & Compatibility:
• Oversee the deployment of new hardware, verifying compatibility with existing infrastructure.
• Scheduling & Coordination:
• Develop and maintain deployment schedules, coordinating with end users to minimize downtime.
• System Imaging:
• Perform imaging tasks to prepare laptops for deployment using standard tools and procedures.
• End-User Communication & Support:
• Schedule updates with users, provide instructions, and offer follow-up support as needed.

Qualifications:

• Proven experience in IT deployment, hardware rollouts, and software updates.
• Strong knowledge of Windows operating systems, especially Windows 11.
• Familiarity with firmware and driver management.
• Excellent organizational and time-management skills.
• Strong communication skills for coordinating with users and technical teams.
• Ability to troubleshoot and resolve technical issues efficiently.

Preferred Skills:

• Experience with large-scale hardware deployments.
• Proficiency with imaging tools (e.g., SCCM, Intune).
• Prior experience in enterprise IT environments.

Technical Skills:

Deployment • Imaging • Windows 10/11 • Hardware Migration • SCCM • Intune • Technical Support • Installation