Desktop Support Specialist

Description

• Minimum 5 years of experience in IT operations, with a proven track record of managing a team

• Proficient in administering and troubleshooting Windows OS, Active Directory, and cloud-based services

• Proficiency in troubleshooting hardware and software issues.

• Experience with Active Directory, Group Policy, and network configurations

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

• Knowledge of scripting languages (e.g., PowerShell, Bash) for automation.

• Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop).

• Understanding of ITIL processes and best practices.

• Experience with endpoint management solutions (e.g., SCCM, Intune).

• Knowledge of cloud services (e.g., Office 365, Azure).

• Familiarity with mobile device management (MDM) solutions.

• Ability to document processes, train team members, and ensure smooth operations

• Experience with IT service management tools and ticketing systems

• Excellent problem-solving and critical thinking skills to quickly identify and resolve issues

• Willingness to work collaboratively with the IT leadership team and other departments

• Ensuring business continuity and maintaining system uptime

• Coordinating with other departments and stakeholders as needed

Skills

Desktop, Windows 10, Troubleshooting, Windows, Active directory, Imaging, Hardware, Deployment, Office 365, Sccm, Printers, Ticketing system, configuration, vdi, deployment software

Experience Level

Expert Level