Analyst II, Web Content Governance

Analyst II, Web Content Governance

Summary

The Web Content Governance Analyst is responsible for maintaining and enforcing digital content governance across Ricoh's public-facing web platforms. This role ensures content is structured, compliant, discoverable, and optimized for scalable experience delivery. A core function of this role is managing product data imports for launches, ensuring accuracy, consistency, and alignment with governance standards. The analyst collaborates across teams to embed governance into workflows, manage metadata and taxonomy frameworks, and support personalization and semantic search through entity and knowledge graph stewardship.

Responsibilities

Governance Strategy & Oversight

• Establish and enforce content governance standards to ensure consistency, accessibility, and brand alignment across all digital channels.
• Serve as the primary point of accountability for content quality, compliance, and lifecycle integrity.
• Lead cross-functional enablement by embedding governance checkpoints into product launches, business as usual workflows, and campaign planning.

Product Data Importing & Launch Support

• Own the product data import process for new launches, ensuring structured content, metadata, and assets are accurately modeled and integrated via Salsify.
• Collaborate with merchandising, product, and platform teams to validate data quality and readiness for go-live.
• Maintain documentation and workflows for product onboarding, updates, and lifecycle transitions.

Structured Content, Taxonomy & Metadata Management

• Develop and maintain structured content models, taxonomy frameworks, and metadata standards to support scalable content delivery and discoverability.
• Govern personalization strategies and semantic tagging to enable dynamic, user-centric experiences.
• Collaborate with search optimization (SEO/GEO), design, and product teams to align taxonomy with user journeys and business goals.

Knowledge & Entity Graph Stewardship

• Define and manage entity relationships and tagging strategies to support semantic search, personalization, and AI-driven content delivery.
• Partner with platform and data teams to integrate entity graph logic into Content Management System (CMS) and Product Information Management (PIM) systems.

QA, Compliance & Documentation

• Design and execute QA protocols for templates, modules, and page-level content to ensure accessibility, legal compliance, and brand consistency.
• Conduct periodic audits and remediation efforts to maintain governance integrity.
• Develop and maintain governance documentation including lifecycle policies, editorial guidelines, and structured content protocols.

Performance Monitoring & Reporting

• Monitor page health, content performance, and governance adherence using analytics dashboards and reporting tools.
• Deliver actionable insights through governance reports to inform continuous improvement and strategic planning.

Qualifications

• 5+ years of experience in digital content governance, structured content, or web operations.
• Deep understanding of metadata, taxonomy, entity modeling, and semantic content frameworks.
• Experience with CMS platforms (Contentful), PIM systems (Salsify), and entity graph tools.
• Proficiency in advanced Excel/Google Sheets functions (SQL a plus)
• Experience in visualizing and documenting intricate content and data workflows using tools such as Visio, Lucidchart, or Miro
• Familiarity with accessibility standards, search optimization (SEO/GEO) best practices, and compliance protocols.
• Strong communication, documentation, and cross-functional collaboration skills.
• Bachelor's degree in Information Science, Marketing, Communications, or related field.