Hybrid Customer Service Support Specialist

Join our team as a Customer Service Support Specialist Jr. and become a key player in delivering exceptional customer service and technical support. This role is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about helping clients navigate benefits, payroll, and ACA processes.

Key Responsibilities

• Handle 18-20 inbound and outbound calls daily, providing support and guidance to clients.
• Follow Open Enrollment and ACA processes.
• Lead virtual meetings to assist clients with WFN configuration changes.
• Troubleshoot benefit, carrier connection, and ACA issues.
• Coordinate with clients and insurance brokers to clarify benefit plan changes.
• Collect and manage data for Carrier Connection templates.
• Ensure accurate payroll updates and ACA form approvals.
• Support internal projects and small payroll initiatives.

Required Skills

• Strong customer service, communication, and writing skills
• Technical aptitude and troubleshooting ability
• Typing proficiency and case management experience
• Ability to multitask and manage time effectively
• Team-oriented with an ownership mindset Preferred

Qualifications

• 6+ months of call center experience
• High School Diploma
• Bilingual in Spanish Preferred
• Bachelor's degree Preferred