Bilingual Customer Service Representative

Why Choose Us?

We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to hire professional customer service representatives who are able to provide quality support for both our Spanish and English speaking customers, and care about the safety of our drivers and the service provided to the community.

As a bilingual customer service representative, your responsibilities will include:

• Customer Interaction: Answering customer calls and processing orders for new service, discontinuance, or changes in service.
• Payment Processing: Accepting payments, researching billing inquiries, and updating customer account information.
• Problem Solving: Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, and environmentally sound solutions to service issues.

What We Need From You:

• Language Skills: Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.
• Experience: 2 years of high-volume customer service experience preferred.
• Technical Skills: Proficiency in Microsoft Word, Excel, and Outlook.

What You'll Get From Us:

• Competitive Compensation: $20/hr and uncapped commission opportunities
• Retirement Savings: 401(K) with company match to help you save for your future.
• Healthcare: Comprehensive medical, dental, and vision coverage.
• Additional Perks: Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund.
• Insurance: Life, Short Term/Long Term Disability.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.