Customer Service III

We are seeking a motivated and detail-oriented Customer Service III professional to join our team. The role involves monitoring and addressing telephone calls through the ACPRU clinical subject recruitment call system, pre-screening potential subjects, and ensuring studies are conducted with qualified clinical trial subjects. This position plays a crucial role in maintaining the timeliness of follow-up calls and managing communication with potential study participants.

• Monitor and address telephone calls through the ACPRU clinical subject recruitment call system.
• Pre-screen potential subjects using an approved recruitment questionnaire and discuss their previous medical history.
• Assign subject numbers in E-source, including entering demographics and medical history information.
• Ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects.
• Maintain timeliness of follow-up calls, including an overview of study objectives with inclusion/exclusion criteria and trial details.
• Respond to and assign all inbound, outbound, email, and text messages within 24 hours.
• Assist in identifying future ACPRU needs and develop new strategies to recruit trial subjects based on previous database use and trial enrollment.

• Experience in a phone center or call center environment.
• Proficiency in handling high call volumes and processing calls efficiently.
• Basic medical knowledge.
• Data entry skills.

• An Associate's degree or higher.
• Familiarity with medical terminology.

The position is 100% onsite in Grayslake, IL, operating Monday through Friday from 7am to 3:30pm, totaling 40 hours per week.

This is a Contract position based out of Grayslake, IL.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Grayslake,IL.

This position is anticipated to close on Feb 18, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.