Customer Service Representative

Description

Collaborates with cross-divisional teams, customers and healthcare providers to support effective and efficient customer service

operations within the assigned function(s). In this capacity, the incumbent provides excellent customer service through timely and

accurate communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

 Under close supervision, acquires job skills and learns company policies and procedures to complete routine tasks.

 Process received orders in a timely manner; ensuring data accuracy and integrity.

 Maintain detailed data in the applicable system(s); monitoring account activity as necessary.

 Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests;

collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.

 Assists customers with requests for changes to patient information.

 Documents all calls into appropriate systems.

 Takes supply orders, sets up standing orders and arranges for the appropriate delivery time and any related reports

as needed.

 Keeps up to date in all technical information and new policies and procedures.

 Communicates with Sales and Clinical Support Reps about customers.

 Communicates with all departments to resolve customer questions and problems in a timely manner.

 May refer to staff for assistance with day-to-day problems that may arise.

 Escalates issues to supervisor for resolution, as deemed necessary.

 Assist with various projects as assigned by direct supervisor.

 Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable

addendum for department or location specific functions.

Skills

Customer service, Collection, Patient account, Medical collections, Medicare, Medicaid, Health care, Medical billing, Accounts receivable

Top Skills Details

Customer service,Collection,Patient account,Medical collections,Medicare,Medicaid

Additional Skills & Qualifications

EXPERIENCE AND REQUIRED SKILLS:

 0 – 1 year’s related experience.

 Prior call center experience and/or multi-line phone system.

 Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.

 Detail oriented with strong analytical and organizational skills.

 Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.

 Great interpersonal skills with the ability to work cohesively within a team environment.

 Strong customer service skills with a positive, enthusiastic and energetic attitude.

 Great oral and written communication skills to effectively communicate with all levels of management.

Experience Level

Entry Level