International Client Support Representative

Position Overview

The International Client Support Representative serves as a key point of contact for international customers and internal sales teams. This role supports global order processing, shipment coordination, and customer communication while ensuring a high level of service across international markets. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting cross‑cultural business interactions.

Key Responsibilities

• Respond to customer and sales inquiries via phone and email regarding product availability, order status, shipping, and general company information
• Receive, enter, and process international customer orders
• Coordinate international shipments in partnership with internal departments
• Identify, prepare, and manage export documentation to ensure timely and accurate deliveries
• Resolve customer inquiries and complete quote requests
• Maintain and update customer records within ERP and internal database systems
• Interpret terms and conditions, pricing agreements, and customer contracts
• Recommend alternate products or shipment solutions to best meet customer needs
• Ensure a high level of customer satisfaction
• Support international operations with marketing analysis, reporting, and travel coordination
• Coordinate international trade shows from registration through on‑site setup
• Assist with the development of international marketing materials (brochures, flyers, POP materials, newsletters)
• Collaborate with all levels of the organization to ensure excellent customer service
• Minimal international travel as required
• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree (required)
• Customer service experience (1+ year preferred)
• Experience handling customer communication via phone and email
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and organization

Preferred / Nice‑to‑Have Qualifications

• Experience supporting international customers or distributors
• Exposure to order entry and ERP systems
• Proficiency in Microsoft Excel
• Professional client email communication skills
• Cross‑cultural communication experience

Soft Skills & Attributes

• Positive, professional attitude
• Strong problem‑solving abilities
• Customer‑focused mindset
• Self‑motivated and able to work independently
• Comfortable navigating complex or time‑sensitive situations
• Detail‑oriented and dependable
• Strong phone presence and interpersonal skills
• Enjoys challenges and continuous learning

Compensation & Growth

• Competitive pay with $1–$2 increase after 6 months upon permanent conversion

Benefits (Upon Hire)

• Medical, dental, and vision insurance starting on the first day of employment
• Life insurance and short‑term disability coverage ($25,000 policy)
• 401(k) retirement plan
• Paid holidays after 90 days
• Paid vacation and personal time off per employee guidelines

This is a Contract to Hire position based out of Lake Zurich, IL.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lake Zurich,IL.

This position is anticipated to close on Apr 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.