ServiceNow Project Manager

The Project Manager will be responsible for overseeing planning and integration within the entirely of ServiceNow. Candidates should have experience supporting ServiceNow projects, understands the platform including modules (DR, CMDB, HR, Order Management). With two companies merging there will be consolidation of several SN instances which requires candidates to understand it’s foundational structure and can bring some lessons learned to help drive this project forward. This project will entail eBonding to enable automated data exchange between systems. Candidates must be comfortable support earlier calls as many team members reside in the UK.

Day to day responsibilities include but are not limited to:

• Coordinate and manage IT acquisition and divestiture initiatives related to integration and/or separation of IT infrastructure.

• Lead project meetings for technical IT teams in projects and tasks for IT initiatives.

• Coordinate meetings, meeting minutes, project task lists and tracking through project milestones and task completion.

• Align with IT business units and associated individuals from other companies as appropriate to plan and schedule IT tasks associated to successful acquisition and divestiture projects.

• Provide project management support during weekday and weekend implementation tasks, and hyper care support process for IT implementation tasks.

• Be able to produce and maintain status reports, meeting minutes, dashboards, milestones, and other documents as part of project delivery.

• Maintain and drive closure of open risks, issues, and action item (registers)

• Provides primary communication point for all IT components and be point of escalation with other project managers and sponsors.

• Escalate plan slippage and/or resource constraints to the leadership

• Manage multiple cross-functional projects/programs simultaneously, some on a global scale.

• Interact with engineers, technicians, project managers and senior management daily

Top Skills Details

ServiceNow, Project Management, Infrastructure, ITSM, Mergers and Acquisitions, Stakeholder management

Additional Skills & Qualifications

• Bachelor’s degree in information technology, Computer Science, Business, or related field (Master’s preferred).

• 15+ years of experience in IT project management, with at least 7 years in a senior or lead role.

• Proven experience managing large-scale IT projects, including mergers, acquisitions, or enterprise system integrations.

• Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, Hybrid).

• PMP, PRINCE2, or Agile certification preferred.

• Excellent leadership, communication, and stakeholder management skills.

• Proficiency with project management tools (e.g., MS Project, Jira, Smartsheet, Asana).