PC Support Technician

Description

We are seeking a detail-oriented and reliable PC Support Technician to provide desktop support and assist with IT warehouse and deployment operations. This role involves managing hardware inventory, fulfilling equipment requests, and supporting end-user technology needs across various locations.

Key Responsibilities:

• Provide technical support for IT warehouse operations, including hardware deployment and inventory management.
• Fulfill hardware requests, check in inventory, and ship IT equipment based on ServiceNow ticket submissions.
• Update SAP records for received and deployed IT hardware.
• Manage equipment recovery processes, including:
  • Picking up computers, mobile devices, and peripherals from onsite locations.
  • Coordinating with managers of offboarded employees to retrieve equipment.
  • Sending return boxes and FedEx labels to remote users.
  • Processing returned equipment in accordance with data retention policies.
• Assist with peripheral deployments, including monitor setups and other desktop accessories.
• Perform computer imaging and basic configuration tasks.
• Ensure compliance with all organizational policies and procedures.
• Maintain accurate documentation and timely resolution of assigned ServiceNow tickets.

Required Qualifications:

• Minimum of 2 years of experience in warehouse or stockroom operations.
• Minimum of 2 years of experience in desktop or technical support.
• Valid driver’s license is required.
• Proficiency in Microsoft Office 365 applications.
• Familiarity with incident management systems (e.g., ServiceNow, Remedy, ITSM).
• Experience with SAP for inventory tracking and updates.

Preferred Qualifications:

• Associate degree in Information Technology or related field.
• CompTIA A+ certification or equivalent technical credential.

Top Skills for Success:

• Strong organizational and time management skills.
• Ability to work independently and manage multiple tasks.
• Excellent communication and customer service skills.
• Technical aptitude with hardware and software troubleshooting.
• Attention to detail in inventory and documentation processes.