Desktop Technician L1

Description

Level 2 Desktop Technician I 1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications 2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands 3. Perform programming and related administrative tasks for Managed printers. 1. Will need the ability to be certified in Dell and HP hardware repairs. 2. Must possess a strong customer service orientation. 3. Must be adaptive and flexible and have good problem-solving skills. 4. Must be able to communicate effectively both verbally and in writing. 5. Hands-on physical repair of laptops Comply with all company training, legal and ethical requirements. Years of experience/education and/or certifications required: • 2-4 years of experience What are the top 3-5 skills requirements should this person have? Will need ability to be certified in Dell and HP hardware repairs. Must possess a strong customer service orientation. Must be adaptive and flexible and have good problem-solving skills. Must be able to communicate effectively both verbally and in writing.

Skills

desktop, break/fix

Top Skills Details

desktop,break/fix

Additional Skills & Qualifications

Computer Hardware Services – break/fix laptops Managed Print Services – Programming remotely the printer

Experience Level

Intermediate Level