Dispatcher

Customer Service Representative – DME / Order Processing (Entry Level)

Location: On-site

Employment Type: Full-Time

Experience Level: Entry Level

Position Overview

We are seeking a dependable and customer-focused Customer Service Representative to join our growing Durable Medical Equipment (DME) team. This role supports patients, providers, and internal teams by managing inbound and outbound calls, processing orders, navigating EMR systems, and ensuring documentation meets payer requirements. The ideal candidate is detail-oriented, comfortable multitasking in a fast-paced environment, and committed to delivering excellent customer service.

Key Responsibilities

• Handle approximately 30 inbound calls per day and 40–50 outbound calls related to order processing
• Greet and assist walk-in patients as needed in a smaller office environment
• Perform basic DME order entry and documentation review
• Navigate multiple EMR systems to obtain, verify, and update patient documentation
• Accurately enter and review authorizations, expiration dates, and other required information in the EMR
• Communicate consistently with Customer Service and Management regarding trends, issues, or concerns with insurance providers
• Verify insurance carriers within the company database and request new carrier setup when necessary
• Contact patients when submitted documentation does not meet payer guidelines to provide updates and offer alternative solutions
• Manage patient referrals, answer calls and emails promptly, and meet established service level goals
• Document all call activity and updates according to standard operating procedures
• Process, verify, and submit referrals, documentation, and orders with a high level of accuracy
• Meet or exceed quality assurance standards and key performance metrics
• Assist in resolving customer complaints and support problem-solving efforts
• Utilize company tools and resources, including:
  • Authorization Guidelines
  • Insurance Guidelines
  • Fee Schedules
  • NPI and PECOS systems
  • Internal “How-To” documentation

Required Skills & Qualifications

• Strong customer service or call center experience
• Effective time management and ability to multi-task in a fast-paced environment
• Basic computer proficiency and comfort working across multiple systems
• Strong attention to detail and documentation accuracy
• Clear verbal and written communication skills
• Ability to problem-solve and work independently as well as part of a team

Preferred Experience

• Previous experience in DME, healthcare, order entry, or insurance verification (preferred but not required)
• Demonstrated tenure and reliability in prior positions

Ideal Candidate Profile

• Patient-focused with a professional and empathetic communication style
• Organized, adaptable, and dependable
• Comfortable balancing call volume, data entry, and follow-up tasks
• Motivated to learn healthcare systems and payer requirements

Job Type & Location

This is a Contract to Hire position based out of Oak Forest, IL.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oak Forest,IL.

This position is anticipated to close on Apr 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.