Tech Customer Service

Description

• Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem • Deliver professional and top-quality customer service to all customers • Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products • Participate in product testing and version updates and rollouts • Clearly and effectively communicate issues • Effectively and accurately document all customer interactions in CRM system • Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations Job Description Summary: The Pinnacle Support Representative role requires working knowledge in areas such as Operating Systems, MS Windows, Novell, Networking, wireless networks, remote access software and web-based applications and general experience or understanding of the Linux environment and Bash Command. Representatives must demonstrate the ability to troubleshoot, diagnose, and resolve issues that are focused on product functionality, connectivity, and product failure for CCC software products.

Skills

troubleshooting, network connections, tech support, help desk, customer service, computers, call center, troubleshoot, geek squad

Top Skills Details

troubleshooting, network connections, tech support, help desk

Additional Skills & Qualifications

Qualifications • High school degree or equivalent required. • Computer Science/ Information Technology degree or equivalent preferred • Relevant industry certifications preferred, or equivalent industry experience preferred • 1-2 years customer service experience in a call center environment • 1-2 years of help desk or technical support experience preferred • 1-2 years of automotive industry experience preferred • Working knowledge or practical experience supporting: .net, ASP, JAVA, HTML, VB, IIS, SQL, Linux, Web Browsers, Web Based/Portal Applications and Various Reporting/Data Warehouse Routines MUST: - At least 1 year of help desk experience -Call Center experience - Strong communication, Must be able to clearly communicate in English - Ability to give direction clearly to people that are calling in. (They do NOT need to know how to solve each problem, but they do need to be able to communicate clearly and use their training to help solve problems). - Familiar with basic installation and troubleshooting of Windows computer applications - Able to explain a technical process in simple terms to a customer - Comfortable navigating Windows environment -HS diploma Best vs Avg -Best candidate will have experience with command prompts

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of ROSEMONT, IL.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.