Customer Service Representative

What You’ll Be Doing

Email & Case Resolution

• Handle a high volume of customer emails and manage cases using Salesforce.
• Assist drivers with a wide range of issues — from vehicle orders to impound situations — and guide them toward the right solutions.
• Make outbound follow-up calls to ensure resolution and customer satisfaction.

Problem Solving & Research

• Investigate customer issues by collaborating with internal departments.
• Think creatively and independently to resolve complex cases.
• Use multiple systems and databases to gather and input information.

Administrative & System Support

• Create vehicle selectors, process billing changes, generate reports, and update driver data.
• Distribute insurance cards and contact drivers to collect missing information.
• Communicate daily via MS Teams with internal and external stakeholders.

What You Bring

• 2+ years of office-based customer service experience.
• Strong written communication skills and email etiquette.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort working across multiple monitors and systems.
• Ability to type at least 40 WPM (typing test required).
• High school diploma required.

Bonus Points For Experience With:

• Salesforce or other CRM platforms.
• Fleet services or vehicle-related customer support.

Top Skills

• Customer Service & Resolution
• Email Communication
• Data Entry & Documentation
• CRM (Salesforce)
• Microsoft Office Suite