Sales Support Specialist

Sales Support Representative

Location: Corporate Headquarters – Wheeling, IL

Join a global leader in power transmission solutions, known for delivering cutting-edge products and exceptional customer service. As part of a vast international network, we are committed to innovation, quality, and reliability. We are currently seeking a detail-oriented and customer-focused Sales Support Representative to join our team at our Wheeling, IL headquarters.

Key Responsibilities

• Manage and support customer accounts to drive satisfaction, sales growth, and profitability.
• Process customer requests including quotes, order entry, delivery updates, and follow-ups.
• Resolve customer issues, process returns, and handle credit/debit adjustments.
• Collaborate with Operations and Engineering to ensure customer requirements are met.
• Maintain and monitor pricing and inventory agreements.
• Provide administrative and logistical support to the outside sales team.
• Work collaboratively with internal teams to resolve customer concerns efficiently.
• Maintain accurate documentation to support decisions and ensure service continuity.
• Handle 50–75 complex orders with multiple line items on a regular basis.
• Participate in a rotating phone support schedule, managing approximately 45 calls per day when assigned.
• Use a headset for incoming calls routed directly to your desk; manage availability for breaks and non-call tasks.

Required Skills & Qualifications

Must-Haves:

• Minimum 2 years of experience in manufacturing sales support or customer service.
• Strong product knowledge and ability to manage technical information.
• Proficiency in Microsoft Office Suite.
• Experience with ERP systems and order entry processes.

Nice-to-Haves:

• Experience with QAD ERP software.
• Familiarity with CRM systems and KPI tracking.

Additional Information

• Team Environment: Support both domestic and international clients as part of the Power Transmission Team.
• Work Hours: 8:00 AM – 5:00 PM, Monday through Friday.
• Attendance Policy: Strict punctuality is required. A 5-point system is enforced—being late by even one minute results in a point. Accumulating 5 points may result in termination.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys working collaboratively to deliver outstanding service. If you're ready to grow with a company that values excellence, teamwork, and accountability, we encourage you to apply.