Order Processing Specliast

Job Description

This role involves data entry of sales parts orders and quotes, coordinating retrofit projects, and managing spare parts kits. The specialist will work closely with the Supply Chain to monitor backlog and assist in field changes with engineering, ensuring customer databases are up-to-date. Additionally, the position requires support for audits, training, and preventive maintenance services.

Qualifications:

• 2+ years of recent order processing/sales support in the manufacturing industry (not within a call center).
• Parts and technical knowledge (experience with drawings or schematics preferred).
• Strong communication skills, both written and oral.
• Proficiency in Microsoft Office and ERP systems.
• Strong analytical and problem-solving skills.
• High school diploma or GED minimum.
• Salesforce experience is a plus

Work Environment

This position is fully onsite, Monday through Friday either 7am to 4pm, 8am to 5pm, or 8:30am to 5:30pm (some flexibility)

We offer opportunities for personal development and internal promotions as we continue to expand. Our work culture encourages growth and offers pathways into various roles, such as supply chain and engineering, providing a comprehensive understanding of the technical aspects of the business.

This is *not a call center* and will be mostly working off cases/queues with a high volume of emails.

Responsibilities

• Enter sales parts orders and quotes accurately and efficiently.
• Coordinate retrofit project management, including scheduling and parts orders.
• Manage spare parts kits projects, coordinating parts orders.
• Monitor weekly backlog in collaboration with the Supply Chain.
• Assist in field changes with engineering, including parts orders.
• Maintain and update Customer Master Database in ERP, CRM, and FSL systems.
• Organize and produce audit and preventive maintenance reports.