IT Support Technician / Analyst

Job Description:

Our Client is looking to bring in a computer savvy consultant at their Large Bristol, IN site (700-800 End-Users). Job Description below.

This position helps improve the productivity of our clients employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.

Previous Helpdesk or Desktop Support or

PC Technician experience is required. IT certifications are desirable

for this role. This will be a first shift opportunity on a Contract to

Hire basis. Pay will be negotiable based on experience.

JOB RESPONSIBILITIES:

• Assists with installs and repairs on:

o Standalone and networked printers (Windows environment)

o Video conferencing equipment

o Other peripherals as assigned

• Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner

• Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely

• Provide support for identified Level 2 issues where solutions have already been documented and have a Runbook/Knowledgebase

• Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior

• Identify and suggest possible improvements on processes and procedures

• Maintain working knowledge of products and/or services

• Other tasks as assigned

QUALIFICATIONS:

• Associates degree Prefered (Bachelor’s degree a plus)

• Two-Four+ years related IT experience

• CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications

• Proven customer service skills

• Capable of comprehensive listening (understanding the message(s) that is being communicated)

• Versatile, flexible, and a willingness to work within constantly changing priorities

• Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365

• Knowledge of :

o Network structure, security, and function (Cisco/Meraki)

o Network printer function and the ability to troubleshoot printing problems

o Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)

o VoIP phone functions and the ability to troubleshoot problems

o Cell phones, smart phones, and tablets

o Installing/reinstalling operating systems (Windows 7/10) and applications

• Able to:

o Effectively prioritize and execute tasks in a high-pressure environment

o Train users of all levels to be proficient using computer-based applications

o Develop a thorough understanding of the Client's IST products and services

Top Skills Preferred:

IT Infrastructure, Windows 10, Active Directory, Troubleshooting, Imaging, PC Deployment, OneDrive, Microsoft Teams, Customer Service Oriented, and IT Desktop Support

*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties *

*We are looking to set up interviews as early as next week*

*Medical, Dental, and Vision Benefits Offered from Day One*

* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com *

Workplace Type

This is a fully onsite position in Bristol, IN

Pay and Benefits

The pay range for this position is $20.00-$27.00

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)