Desktop Support Technician - Clayton IN

Description

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues

• Maintain and manage workload through computerized ITSM ticketing and tracking system

• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices

• Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Skills

Technical support, hardware support, software support, Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Imaging

Additional Skills & Qualifications

At a minimum, you’ll need:

• 1 year of experience supporting networked systems and telephony equipment

• Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment