Monitoring Analyst

Description

Day to Day Responsibilities:

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments, network, applications, servers, and databases.

• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.

• Escalate complex or unresolved issues to the appropriate technical team or senior analyst.

• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.

• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.

• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.

• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency

Must Haves:

• Experience working with BigPanda or Grafana is a must.

• 2-4 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices

• ServiceNow, Jira, Confluence (or other documentation platforms)

• Experience with monitoring tools and systems used to track and report system health / performance

• Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.) and IT infrastructure (servers/ databases/cloud services)

Skills

Grafana, ServiceNow, Jira, Monitoring tools, Incident management

Additional Skills & Qualifications

ServiceNow and Jira

Experience Level

Intermediate Level