Call Center Representative (2nd Shift)

Description

• Monitor and respond to incoming alarm signals from commercial and residential accounts.
• Verify alarms using audio and video technology and dispatch emergency services when necessary.
• Communicate with customers, law enforcement, and internal teams in a professional and timely manner.
• Accurately document all actions taken during alarm events in the system.
• Follow established procedures and protocols for various alarm types (burglary, fire, panic, etc.).
• Provide excellent customer service and support via phone and email.
• Maintain confidentiality and adhere to all security and privacy policies.