Customer Service Specialist – Medical Equipment

About the Role

We are seeking a Customer Service Specialist with a medical or healthcare administrative background to support patients and referral partners. This role focuses on customer interaction, explaining equipment and insurance coverage, processing orders, and providing excellent front‑end service.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1‑hour lunch)

Work Environment: Onsite

Key Responsibilities

• Serve as the primary point of contact for patients and referral sources
• Answer inbound calls and respond to emails in a timely and professional manner
• Make outbound calls to patients and healthcare offices as needed
• Explain medical equipment usage, basic troubleshooting, and care instructions
• Educate patients on insurance coverage, billing processes, and financial responsibility
• Obtain, review, analyze, and verify referral information for accuracy
• Create and process orders for medical equipment as prescribed by physicians
• Schedule patients for equipment delivery or pickup
• Route calls to the appropriate department and follow up as needed
• Ensure documentation is completed accurately and within required timelines

Required Qualifications

• 1–3 years of customer service or administrative experience in an office, medical, or insurance setting
• Medical or clinical experience (Medical Assistant, CNA, Insurance Verification, or similar)
• Experience working one‑on‑one with customers or patients
• Strong verbal communication skills and confidence explaining technical information
• Ability to clearly explain medical equipment, insurance processes, and patient financial responsibility
• High attention to detail and comfort learning technical equipment
• Empathy, patience, and a customer‑focused mindset
• Ability to lift up to 50 lbs
• Ability to assist patients into a seated position

✅ No medical equipment experience required – training provided

On‑Call Expectations (Once Direct)

• On‑call rotation approximately once every 8–12 weeks (1–3 times per month)
• Schedule provided quarterly with flexibility to swap or pick up shifts
• $100 holiday stipend; all time worked paid at overtime rate
• On‑call work is remote, requiring a private workspace and reliable internet
• Some on‑call shifts may receive no calls; stipend still applies

Training & Schedule

• Hands‑on training with management (approximately one month)
• Training includes medical equipment education and internal systems
• Monday–Friday, 8:00 AM – 5:00 PM schedule
• Onsite position at the Fort Wayne branch

Why Join Us? (Employee Value Proposition)

• Family‑built and family‑run culture
• Supportive team environment with hands‑on training
• Company outings and branded gear
• Strong intent to convert this role to direct hire

This is a Contract to Hire position based out of Fort Wayne, IN.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Wayne,IN.

This position is anticipated to close on Apr 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.