Technology Support Contractor-ITSM

Seeking 2  Incident Response Consultants

Hybrid Work-Downtown, Indianapolis, IN

TOP SKILLS:

1. IT Service Management (ITSM)

• Level Required: Advanced (6–9 years experience)

• This is the primary skill listed in the job description.

• Involves managing incident resolution and communication across stakeholder groups.

• Central to ITSM practices and service delivery.

2. ITIL v4 Framework Knowledge

• The role specifically mentions a background in ITIL v4.

• Understanding ITIL processes like Incident, Problem, and Change Management is essential.

• Supports structured and efficient IT service operations.

3. Technical Troubleshooting (Hardware & Software)

• Diagnosing and resolving issues related to computer systems, software applications, and hardware components.

• Includes support for printers, scanners, and other peripherals.

• Ensures quick resolution of technical problems to maintain productivity.

4. Infrastructure & Systems Maintenance

• Installing and configuring hardware and software systems.

• Monitoring systems and networks to ensure optimal performance.

• Maintaining uptime and reliability of IT infrastructure.

Description

As a Technology Support Contractor you will be responsible for providing technical support and ensuring the smooth operation of IT systems and infrastructure. Providing technical assistance and support for incoming queries and issues related to computer systems software and hardware. Diagnosing and resolving technical hardware and software issues. Installing configuring and maintaining computer hardware software systems networks printers and scanners. Monitoring and maintaining computer systems and networks to ensure optimal performance .Documenting technical issues and solutions for future reference and training purposes.