Job Title: Title Clerk

Job Description

We are looking for a detail-oriented Title Clerk to accurately process automotive titles for lending partners. This role involves reviewing and auditing loan and title documents, providing excellent customer service through various communication channels, and navigating state-specific title laws and requirements for perfecting liens. You will also be responsible for documenting the system used and creating records as directed by policy and procedure. Identifying potential fraud and escalating suspicious situations is crucial to this position.

Responsibilities

• Process 15-20 automotive titles per day with high accuracy.
• Review and audit loan and title documents using a Queue system.
• Provide exceptional customer service via outbound and inbound calls, emails, and text messages.
• Learn and apply state-specific title laws and requirements for lien perfection.
• Create detailed documentation and records as per policy and procedure.
• Recognize and escalate 'red flags' or potential fraud in accounts.
• Complete applications and send them to the DMV/BMV without errors.

Essential Skills

• Proficiency in MS Office products, including Outlook, Word, Excel, and PowerPoint.
• Minimum of a high school diploma or equivalent.
• 2+ years of experience with automobile loan and/or title processing.
• Direct experience in processing titles.
• Ability to explain title processing across various states, especially Indiana.
• Experience in a fast-paced environment with high attention to detail.
• Strong verbal and written communication skills.
• Effective listening skills and ability to learn quickly.

Additional Skills & Qualifications

• Experience in the automotive industry.
• Skills in data entry and clerical tasks.
• Knowledge of title documentation and research.

Work Environment

The position requires working onsite 100% of the time in a newly expanded office space with open cubicles and dual monitors. The environment includes ample conference rooms, a large training area, and two kitchenettes for breaks. Work hours start between 7:30 and 8:30 am, ensuring an eight-hour shift, with early Fridays ending at 4 pm. The company promotes a fun yet professional culture with no overtime and values work-life balance. Benefits include PTO, six holiday days, pet insurance, and health, dental, and vision coverage. Team building activities are regularly implemented.