Patient Services Associate

Description

A typical day in the life of a Patient Services Associate will include the following:

The responsibilities include, but are not limited to the following:

• Handles 25–50 inbound calls/day related to re-enrollment and reverification
• Outbound calls to providers/payers to verify benefits and gather missing intake information
• Documents coverage details in Summary of Benefits (shared with patients/providers as needed)
• Updates case notes in Lynk system to reflect status and actions taken
• Mix of patient and provider calls

Additional Skills & Qualifications

• Attention to Detail – High accuracy in all tasks
• Adaptability – Comfortable with change, while staying consistent
• Patient-Centric Mindset – Professional, kind, and empathetic communication
• Technical Proficiency – Microsoft Office required; Excel a plus
• Thrives in Fast-Paced Environments – Handles pressure and multiple priorities
• High-Volume Experience – Prior experience with heavy call loads or large-scale data

Experience Level

Intermediate Level