Patient Services Associate

🌟 Now Hiring: Patient Services Associate (Healthcare Customer Service Representative)

📍 100% Remote | Based out of Jeffersonville, IN

💼 Seasonal Opportunity – Get Your Foot in the Door!

Are you passionate about helping others and thrive in a fast-paced environment? Join our team as a Patient Services Associate and make a meaningful impact by supporting patients and providers with empathy, accuracy, and care.

D💡 Why You’ll Love This Role:

As a Patient Services Associate, you’ll be the compassionate voice on the other end of the line, guiding patients through the process of re-enrollment, benefit verification, and access to life-changing medications. Every call you take is a chance to make a difference.

e🛠️ What You’ll Do:

• Handle 25–50 inbound calls daily related to re-enrollment and reverification.
• Make outbound calls to providers and payers to verify benefits and collect missing intake information.
• Document coverage details in the Summary of Benefits and update case notes in the Lynk system.
• Communicate with both patients and providers to ensure seamless service delivery.

s✅ What You Bring:

• 2+ years of call center experience (heavy inbound preferred).
• Strong customer service skills with a patient-first mindset.
• Solid understanding of health insurance and medical terminology.
• Proficiency in Microsoft Office; Excel is a plus.
• Ability to manage high call volumes and multitask efficiently.
• Excellent attention to detail, adaptability, and professionalism.
• Bilingual in English and Spanish is a plus!

c🧠 Bonus Skills:

• Experience with medical claims, insurance verification, or patient access.