Technical Support Tech I

Description

Role Description:

Provides support to end users on a variety of issues. Identifies researches and resolves technical problems.

Responds to telephone calls email and personnel requests for technical support.

Documents tracks and monitors the problem to ensure a timely resolution.

Requirements: Minimum requirement would be HS Diploma. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Can train anyone- if someone is looking for a career change or wants to start a career in IT.

Has knowledge of commonly used concepts practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Job titles to keep an eye out for on resumes/ similar experience: cable technician wiring

All physical requirements are expected with reasonable accommodations:

- Regularly lift and/or move up to 40 pounds and participate in group lifts for 41 pounds

- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed

- Working in cramped and/or elevated and/or noisy environments

- Bending lifting stretching reaching standing and walking for up to 8 hours a day

- Ascending and descending ladders stairs and gangways safely and without limitation

Key job responsibilities

- Moving and implementing large enterprise equipment

- Installing Fiber and Copper cabling and patching cabling between equipment

- Ensuring proper safety and security standards are maintained during cabling and rack installation

- Following well established hardware installation procedures and break-fix activities

- Safely using material handling tools and equipment